I define product futures, create experiences people love, & build the teams that deliver them.
Currently Assistant Professor at Carnegie Mellon University’s Human-Computer Interaction Institute (School of Computer Science). Formerly Sr. Director of UX at Indeed & Head of Product Design & Research at Favor.
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Indeed
2021 – 2025
I led a global group of over 100 UX designers & researchers (group directors, managers, and ICs) working to help people get jobs. The group I led contained our global UX Research & Content Design functions as well as a specialized design team called End-to-End Experiences. This small, cross-functional team operated as an internal design and product strategy consultancy within the broader R&D organization, addressing critical issues that spanned across product teams at Indeed and providing support to senior leadership in executing strategic initiatives.
Favor
2017 – 2021
Led a team of 5 product designers and 2 researchers responsible for every aspect of Product Design at Favor, from guiding our product team to build the right thing by discovering user needs down to pixel-perfect execution of outstanding interfaces for our mobile, desktop, web, and internal applications.
Dropbox
2015 - 2017
As a core member of Dropbox’s Customer Experience team and one of the team’s first service and tool designers, I worked with engineers to craft the original experience of the dropbox.com/support website for Dropbox Business members, including experience flow and content design. I later designed self-service, automations, and help experiences as the service owner for Dropbox Basic, Dropbox’s largest user base.
Austin Design Week
2019 & 2020
I’ve twice led teams to be chosen to present about designing for the on-demand experience and designing to serve your community in times of crisis at Austin Design Week.
ACM SIGCHI
2017
In this published academic work from grad school, I led a team of 4 other students in researching and creating an award-winning prototype called Robin, a conversational UI for cognitive disabilities.
The Mentoring Partnership
2016 - 2017
I led a team of 4 as we explored how we could change the landscape of Youth Mentorship through designing an e-learning mobile platform that helped adults with existing relationships with youths learn the skills to be great mentors.